operationally aligned enterprise automation
QARC blends workflow automation capabilities with operational realism to develop workflows that boost productivity and ROI while reducing risk, without adding automation debt or app sprawl. Our workflow automation consulting services focus on designing long-life workflows that are adaptable and resilient. As an AI-first workflow automation partner, QARC helps enterprises with end-to-end agentic AI implementations and orchestration through workflow automation. This allows for automation of complex, multi-step processes spanning multiple business functions.
workflow automation consulting services
workflow automation strategy & roadmapping
Identify, prioritize, and sequence high-impact processes for automation with workflow automation automations aligned to measurable outcomes and strong operational ROI.
Solution architecture & governance
Minimize app sprawl and establish a durable automation orchestration foundation with workflow automation. Architecturally embedded governance enables secure scaling and innovation.
Managed support & optimization
Sustain enterprise-wide automations as a continuously optimized execution layer with AI-enabled support to evolve workflows with the business’s changing needs.
Workflow development
Design grounded workflows, adaptive case models, and intuitive UX to reduce implementation friction while maximizing adoption and automation impact.
Integrations and APIs
Implement automations without disruptions, establish clear operational boundaries, and enable secure workflow automation integrations with other enterprise platforms.
Testing & release readiness
Reduce operational risk, ensure predictable performance, and accelerate automation releases with rigorous yet agile QA coupled with end-to-end validation.
Why enterprises choose QARC for workflow automation consulting
AI enablement
Extend workflow automation workflows with AI-enabled decision support, intelligent routing, document automation, and human-in-the-loop controls.
Industry knowledge
Enable scalable, resilient, and compliant workflow automation workflows with a process-first approach grounded in diverse industry experience and operational context.
Continuous optimization
Sustain and improve platform ROI and productivity gains by continuously optimizing workflow automation implementations and workflows.
Enterprise architecture
Reduce app sprawl and performance decay by laying a strong architectural foundation for the workflow automation platform and applications.
Integration mindset
Minimize operational friction and redundancies with an integration-first approach to workflow automation adoption within the enterprise ecosystem.
Regulatory experience
Enable secure, compliant automation by leveraging our deep regulatory industry experience and governance-first approach to workflow automation development.
Advanced enterprise software technologies
Discovery
We identify high-impact business functions and processes for workflow automation-based automation. They are prioritized based on readiness, efficiency gains, governance complexity, and value potential.
Design
Our design capabilities span high-level platform architecture for your enterprise to individual automation designs aligned with process needs. We also modify or refine critical processes for workflow automation automation.
Development
We build workflow automation applications with process dependencies, system integrations, and long-term scalability in mind. Our development approach emphasizes modular design, performance, and maintainability.
Testing
We validate workflows, integrations, performance, and user experience before release. Phased deployments and rollback planning help reduce risk and protect operational continuity.
Support
Pre-deployment support helps your enterprise with workflow automation-focused change management and encourages in-house skill development for workflow automation. Post go-live support focuses on deployment stability and continuous improvement.
workflow automation integrations and enterprise connectivity
workflow automation connects and orchestrates workflows across core enterprise systems, enabling stable, long-term automations that redefine your processes. QARC augments this innate strength with a wide range of systems, including:
CRM systems
Extend CRM workflows with workflow automation automation while avoiding unnecessary customization of core platforms.
ERP systems
Enhance process visibility, agility, and exception-handling capabilities of ERP systems with workflow automation-driven orchestration and automation.
IAM and governance systems
Align workflow automation with enterprise identity and access controls to strengthen permissions, role-based access,
Data sources
Connect workflow automation to enterprise data sources to support analytics-driven workflows, reduce duplication, and enable AI-ready process automation.
Document systems
Accelerate document-based processes and content accessibility by simplifying and automating relevant processes and controls.
Event-driven systems
Implement resilient automations for long-running asynchronous systems, minimizing manual event handling and exception-driven failures.
Results from workflow automation engagements
case study - healthcare
Centralized EHR System
Bridging the gap between disparate patient health record systems with a user-friendly platform that provides clinicians a single source of truth for comprehensive patient data.
Automated Claims Management System
Building a claims matching system to overcome data complexity and variability leading to inaccuracies and mismatches in prior authorizations.
Clinical Decision Support System
Empowering healthcare providers to deliver more timely and effective patient care through a prior authorization system with an enhanced clinical decision engine.
Automated Utilization Management Platform
Supporting clinicians managing prior authorization with automated workflows, driving efficiency and accuracy in utilization management.
Common workflow automation use cases by industry
Our diverse industry experience and deep workflow automation capabilities allow us to handle a wide range of workflow automation use cases across industries. This includes:
Claims and case management
Automate a wide range of complex cases and claims, typically too exception-heavy and diverse for point automations.
Financial services
Insurance claims exceptions, credit disputes, AML cases
Healthcare
Prior authorization, grievance processing, medical necessity reviews
Energy
Outage investigation, compliance case tracking, asset failure investigation
Transportation
Passenger complaints, incident investigation, claims coordination
Onboarding and approvals
Orchestrate and validate approvals across distributed systems while streamlining onboarding for various stakeholders.
Customer onboarding (KYC/AML), loan approvals, vendor onboarding
Member enrollments, provider onboarding, research, and trial approvals
Technology
Procurement approvals, partner onboarding, product release, and change approvals
Education
Student enrollments, faculty hiring, and research grant approvals
Compliance workflows
Reduce regulatory risk and compliance bottlenecks by operationalizing compliance through auditable, policy-driven workflows.
AML screening, model risk management, policy exceptions handling
HIPAA incident workflows, provider compliance monitoring, regulatory reporting
NERC/FERC compliance, safety audits, environmental compliance reporting
Data privacy workflows, security incident response, vendor security
Service operations automation
Enhance service efficiency by automating processes and orchestrating workflows across systems and teams.
Accounts servicing, payment exceptions handling, dispute resolution
Scheduling automation, benefits and eligibility, clinical service coordination
Retail
Customer service, order exceptions handling, sales operation support
Operations support ticketing, maintenance requests, service disruption coordination
Intake-to-resolution processes
Accelerate decision-making and resolution processes with automations orchestrated above core systems.
Customer request fulfillment, fraud investigations, insurance claims settlement
Care delivery coordination, appeals intake to resolution, prior authorization decisions
Field service requests, incident remediation, asset maintenance requests
IT service requests, product issue remediation, customer support
What to look for in an Enterprise workflow automation partner
Certified workflow automation expertise
Official workflow automation partners with certified resources signal mature platform capabilities and strong development capabilities within the workflow automation ecosystem.
Governance-first delivery
Partners that take a governance- first approach to workflow automation designs and implementations help you unlock efficiencies without automation risks.
Post-deployment support
Comprehensive post go-live support that focuses on both optimization and change management can enhance your workflow automation ROI.
Industry & operational awareness
A deep understanding of operational processes across different industries is critical for implementing productive and governed automations.
Enterprise integration depth
Leveraging the full potential of the workflow automation platform requires deep, process-level integration with various enterprise systems.
Talk to an workflow automation consultant
Make informed decisions regarding your workflow automation use cases, workflow selection,and implementation structures with our guidance and tailored advice.
Discuss your projectFrequently asked questions
What is workflow automation consulting?
workflow automation consulting, when offered by certified workflow automation partners, is the practice of guiding enterprises through every stage of workflow automation adoption. This spans from discovering optimal use cases for automation and developing operationally aligned workflow automation workflows to post-deployment support and continuous optimization. The exact breakdown of consulting services may vary among partners, with some offering merely guidance while others offering complete hands-on implementations.
What does an workflow automation consultant do?
An workflow automation consultant (firm) helps businesses adopt workflow automation into their digital ecosystem and align with their process automation needs. Their role may span from specific workflow automation tasks like integration or development to end-to-end workflow automation deployments.
What is an workflow automation partner?
An workflow automation partner is an individual or firm certified by workflow automation to provide a wide range of platform-related services. This includes workflow automation consulting and development services, end-to-end implementation, strategy, and support. workflow automation has multiple tiers for its partners, which include consulting giants like Deloitte and KPMG and engineering partners like QARC.
How do I choose the right workflow automation partner?
Some fundamentals to evaluate potential workflow automation partners include certification, integration depth capabilities, governance-first approach, post go-live support, and operational understanding. Additional factors to consider are industry experience, delivery speed, pricing, supplementary capabilities like cloud and legacy infrastructure, and alignment with complementary goals. For organizations seeking workflow automation implementations that can support AI adoptions, AI-enabled engineering partners like QARC are a good fit.
How long does an workflow automation implementation take?
An workflow automation implementation may take anywhere from a few weeks to several months, depending on process complexity, automation needs, regulatory landscape, operational dependencies, in-house talent availability, and a number of other factors.
Frequently asked questions
How does workflow automation integrate with existing systems?
workflow automation natively connects with a wide range of enterprise systems, including CRMs, ERPs, cloud services, identity systems, etc. It may also offer out-of-the-box integration capabilities for various proprietary systems and custom platforms through pre-built connectors and standard integration tools and frameworks. For others, workflow automation partners like QARC can develop custom APIs and connectors to facilitate integrations.
Do you provide post go-live workflow automation support?
Yes. We offer comprehensive post go-live workflow automation support services, including continuous optimization, new workflow creation, modification, new development, change-management assistance, and building in-house capabilities.
What industries use workflow automation most effectively?
While workflow automation is being heavily used across a wide range of industries, including governments, life science companies, and energy, the financial services industry is heavily represented in workflow automation’s customer pool. This indicates that it may use workflow automation more effectively relative to other industries.
What should we prepare before starting workflow automation consulting?
Prepare a clear, detailed, and grounded list of workflow automation and automation goals. It will help with the accurate scoping of your workflow automation consulting needs. You should also identify your internal governance elements that may interact with workflow automation implementations and workflows. Identify a comprehensive list of processes you want automated, which can be skimmed to the most high-impact use cases first, with the right consulting partner. Lastly, you should evaluate your in-house talent that will be delegated fully or partially to workflow automation so they can be trained in parallel to take over if your goal is to run workflow automation in-house with minimal support from consultants in the long run.